Shipping policy
We ship worldwide. Whether you're in London or Lagos, your gear is on its way. For anything else, drop us a message at info@syne.club or visit our FAQ.
Where We Ship & Estimated Delivery Times
We deliver to over 100 countries. Every order is processed and dispatched within 1–3 business days (excluding weekends).
UK
| Delivery Method | Timeframe |
|---|---|
| Standard Delivery | 5–12 working days |
| Express Delivery | 1–5 working days |
North America
| Delivery Method | Timeframe |
|---|---|
| Standard Delivery | 6–8 working days |
| Express Delivery | 2–4 working days |
Europe
| Delivery Method | Timeframe |
|---|---|
| Standard Delivery | 4–7 working days |
| Express Delivery | 2–5 working days |
Asia
| Delivery Method | Timeframe |
|---|---|
| Standard Delivery | 6–10 working days |
| Express Delivery | 3–6 working days |
Middle East
| Delivery Method | Timeframe |
|---|---|
| Standard Delivery | 6–10 working days |
| Express Delivery | 3–6 working days |
Oceania
| Delivery Method | Timeframe |
|---|---|
| Standard Delivery | 7–12 working days |
| Express Delivery | 4–7 working days |
Other International
| Delivery Method | Timeframe |
|---|---|
| Standard Delivery | 7–14 working days |
| Express Delivery | 5–8 working days |
Delivery Options & Rates
All orders are processed within 1–3 business days (excluding weekends). Total delivery time = processing time + shipping time.
| Shipping Method | Price | Estimated Delivery | Notes |
|---|---|---|---|
| Standard Shipping | $6 | 5–15 working days | Free over $60 — may take up to 28 days due to customs |
| Express Shipping | $25 | 2–7 working days | Discounted to $15 on orders over $180 |
| Free Express Upgrade | Free | 2–7 working days | On all orders over $270 |
| Priority Shipping (DPD) | From $10 | 2–8 working days | Available for selected countries at checkout |
Your available methods will show at checkout based on your location.
Customs, Duties & Taxes
International: Duties and taxes are not included at checkout and may be charged upon delivery
Most international orders ship directly from our production facility. We do not cover customs duties or VAT on these shipments — charges will be billed by your local carrier upon arrival. You can check your country's thresholds here.
Order Changes & Address Updates
You can change or cancel your order within 12 hours of placing it. After that, we're unable to make any modifications.
Entered the wrong address? Contact us immediately at info@syne.club. If your order hasn't shipped yet, we'll do our best to sort it. Once dispatched, we're unable to update the address or issue a refund for misdelivery.
Returns
We don't offer exchanges — but we do offer a straightforward 14-day refund policy. For full details, head to our Returns & Refunds Policy.
FAQ
Will I pay customs duties on my international order? Depends on where you are:
- UK: Duties may apply
- EU: Duties may apply
- USA: Duties may apply
- Canada: Duties may apply over CAD $22
- All other countries: Local taxes may apply upon delivery
Can I pick up my order in person? Not at the moment — we're online only.
Can I change or cancel my order? Yes, within 12 hours of placing it. After that, we're unable to make changes.
Can my delivery address be changed after dispatch? No — for security reasons, we can't redirect orders once they've left us.
Can you deliver to a PO Box? Unfortunately not. We're unable to ship to PO boxes or military APO/FPO addresses.
Will I need to sign for my parcel? Some deliveries require a signature depending on the courier and your location. Your tracking link will let you know.
How do I track my order? You'll receive a shipping confirmation email with a tracking link as soon as your order has been dispatched. Keep an eye on your inbox — and your junk folder, just in case.