Frequently Asked Questions

Got a question? We've got you. If you can't find what you're looking for, reach us at info@syne.club.

Orders

Can I change or cancel my order? Yes — within 12 hours of placing it. After that, we're unable to make any changes. Contact us at info@syne.club with your order number as soon as possible.

I entered the wrong address — what do I do? Contact us immediately at info@syne.club. If your order hasn't been dispatched yet, we'll do our best to update it. Once dispatched, we're unable to redirect the delivery or issue a refund for misdelivery.

My order hasn't arrived — what should I do? Check your tracking link first — it'll be in your dispatch confirmation email. Keep an eye on your junk folder too. If you still need help, contact us at info@syne.club.

I received a wrong or faulty item — what do I do? Contact us at info@syne.club within 14 days of delivery with your order number and photo evidence. We'll resolve it promptly.

Can I place an order as a guest? For anything related to guest checkout, please contact us at info@syne.club and we'll help you out.

Shipping & Delivery

How long will my order take to arrive? All orders are processed within 1–3 business days (excluding weekends). Delivery times by region:

• UK: Standard 5–12 working days / Express 1–5 working days
• Europe: Standard 4–7 working days / Express 2–5 working days
• North America: Standard 6–8 working days / Express 2–4 working days
• Asia: Standard 6–10 working days / Express 3–6 working days
• Middle East: Standard 6–10 working days / Express 3–6 working days
• Oceania: Standard 7–12 working days / Express 4–7 working days
• Other International: Standard 7–14 working days / Express 5–8 working days

How much does shipping cost?

• Standard Shipping: $6 — free on orders over $60
• Express Shipping: $25 — discounted to $15 on orders over $180
• Free Express Upgrade on all orders over $270
• Priority Shipping (DPD): from $10 — available for selected countries at checkout

Your available methods will show at checkout based on your location.

Do you ship internationally? Yes — we ship to over 100 countries worldwide.

Will I be charged customs or import duties? Duties and taxes are not included at checkout and may be charged upon delivery by your local carrier. For specific country thresholds, please refer to our Shipping Policy. If you have further questions, contact us at info@syne.club.

How do I track my order? You'll receive a shipping confirmation email with a tracking link as soon as your order is dispatched. Check your junk folder if you don't see it.

Can you deliver to a PO Box? Unfortunately not — we're unable to ship to PO boxes or military APO/FPO addresses.

Will I need to sign for my parcel? Some deliveries require a signature depending on the courier and your location. Your tracking link will let you know.

Can I pick up my order in person? Not at the moment — we're online only.

Returns & Refunds

What is your return policy? We offer a 14-day return window from the date of delivery. Items must be unworn, unwashed, in their original packaging, and in a fully resaleable condition.

Do you offer exchanges? No — we don't offer exchanges. If you'd like a different size or style, return your item for a refund and place a new order.

How do I start a return? Email us at info@syne.club with your order number and reason for return. We'll take it from there.

How long does a refund take? Once we receive and inspect your return, your refund will be processed to your original payment method. If the item shows signs of wear, we will return it to you without a refund. For further questions on timing, contact us at info@syne.club.

Can I return underwear or hygiene products? We do not accept returns on underwear, bras (sports bras are returnable), or personal hygiene products. This policy is in place to protect the health and safety of all our customers. Please read product descriptions carefully before purchasing.

Can I return a custom or personalised item? Custom or personalised items are non-refundable unless they arrive faulty or damaged.

What if my item arrives damaged or faulty? Contact us at info@syne.club within 14 days of delivery with your order number and photo evidence. We'll resolve it promptly.

Sizing & Fit

How do I find my size? Check our Size Guide before ordering. If you're unsure, contact us at info@syne.club and we'll help you find the right fit.

Products & Care

How do I care for my SYNE gear? Head to our Product Care page for the full guide.

What fabrics do you use? Fabric composition is listed on each individual product page. For any specific questions, contact us at info@syne.club.

Payments & Discounts

What payment methods do you accept? We accept all major credit and debit cards, and any additional payment methods shown at checkout.

Can I use more than one discount code? For questions about discount codes, please contact us at info@syne.club.

How do I get 15% off my first order? Sign up via the banner at the top of the site and your discount will be sent to your inbox.

About SYNE

What does SYNE mean? SYNE is short for synergy — the force that happens when people come together and achieve more than they could alone. Read our full story →

Do you have a physical store? Not at the moment — we're online only.

How do I stay up to date with new drops? Sign up to our emails and follow us on Instagram and TikTok for new arrivals and early access to drops.

Still have a question? We're always here — info@syne.club